✦ Legal

Refund, Cancellation & Rescheduling Policy

When consultations, live courses and recorded courses can be rescheduled, cancelled or refunded, and how to ask.

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1. Consultations

You may reschedule once, free of charge, by emailing us at least 48 hours before the appointment.
Cancellations or reschedule requests made less than 48 hours before the appointment, and missed appointments, are normally non-refundable, except where applicable consumer law requires otherwise or we agree otherwise in writing.
If we cancel and cannot offer a replacement date acceptable to you, you may reschedule or receive a full refund.

2. Live courses

Refund requests received at least 7 calendar days before the course begins are refunded in full.
After that point, or once the course has started, fees are normally non-refundable, except where the course is not delivered as described or applicable law requires a refund. Where possible we offer a transfer to a later running of the same course instead.
If we cancel a course and no rescheduled date or equivalent course is offered, the fee is refunded in full.

3. Recorded courses

Because access is supplied electronically shortly after payment, recorded courses are normally non-refundable once digital access has been delivered.
Where the files are defective, cannot be accessed for a reason within our control, or the content is materially not as described, we provide a refund or replacement access.

4. How to request a refund or cancellation

Email [email protected] with your name, the service purchased, the payment date, the receipt number if you have it, and the reason for the request. We acknowledge every request within 2 business days.

5. Processing time

Approved refunds are submitted to the original payment provider within five business days and returned to the original payment method. After submission, the time required for funds to appear depends on the customer's bank and payment method; many refunds appear within approximately 5–10 business days, although UPI, card and banking timelines can vary.

6. Disputes

If you believe a charge is incorrect or a service has not been delivered as agreed, please contact [email protected] so that we can investigate and resolve the matter promptly. This does not limit any rights you may have through your bank, payment provider or applicable consumer law.

Last updated: September 2026